Jacksonville, Fla. -- Florida East Coast Railway, LLC (FEC), has set another new standard in customer service today by providing 2,000 consecutive days of failure free service to UPS, which is a new record for any transportation company serving UPS. One of FEC’s largest intermodal customers, UPS has a long-standing relationship which has been in existence for well over a decade. During these 2,000 days, stretching from June 9, 2005 through November 28, 2010, FEC handled more than 125,000 intermodal loads, allowing the delivery of more than 200 million packages on time.
Gary McClanahan, UPS VP Intermodal Operations, Atlanta Corporate Office, commented: “FEC understands the critical importance of meeting customer commitments. We congratulate FEC on this performance accomplishment, value their partnership, and look forward to the next milestone.”
Jim Hertwig, President and CEO of FEC stated: “We appreciate and value our business relationship with UPS and we look forward to working towards our next goal of reaching the 2,500 day failure free service plateau. FEC’s team continues to be ready to meet and exceed UPS expectations. This includes all of our valued employees and contractors. We strive to make UPS and all of UPS’ customers satisfied through our efforts in achieving on-time train arrivals, immediate grounding and prompt notification of any delays.”
FEC operates a Class II freight railroad along a 351-mile corridor between Jacksonville and Miami, Florida. It serves the densely populated east coast of Florida and is the only rail-service provider to the Port of Palm Beach, Port Everglades (Fort Lauderdale) and the Port of Miami.
Through drayage services and alliances with connecting carriers, FEC extends its reach throughout the Southeast to Chicago, New York/New Jersey and Baltimore.