JACKSONVILLE, Fla, (September 28, 2016) – Florida East Coast Railway (FECR) has a long history of providing value through flexible, safe and reliable rail transportation, and has been named the highest valued rail service provider in America by Logistics Management magazine by earning their 2016 Quest for Quality award. The Quest for Quality award is regarded as one of the most important measure of customer satisfaction and performance excellence. Transportation service providers are rated on the areas of on-time performance, value, information technology, customer service and equipment and operations.
For over 100 years, FECR has been known for its innovative culture and early adoption of railroad technologies. The railroad continues to implement the latest equipment, processes and technology to ensure the highest level of safety and reliability while providing a broad variety of equipment and scheduled services that allows flexible, tailored shipping solutions.
"Our goal is to provide employees, customers and the communities in which we operate the benefits of being the safest and most reliable railroad in America,” said Adam Bridges, Senior Vice President of Marketing and Strategic Planning at Florida East Coast Railway. “We continually enhance our operations with groundbreaking technology to provide on-time performance with the utmost safety, and dependability across all our operations.”
FECR currently uses both Centralized Traffic Control (CTC) and Automatic Train Control (ATC) signal systems to provide overlapping layers of protection and safety. FECR is in the process of incorporating Positive Train Control (PTC), to ensure efficient, safe train operations. FECR also incorporates advanced locomotive technologies, such as Trip Optimizer and Wi-Tronix, which provide awareness of human and environmental factors with train operations to help optimize movements and ensure the safest trip possible.
The company stays connected to its customers via their online web portal FECR Connect, delivering added value through features such as ‘order entry’ and real time equipment tracking. Also, creating EZ Buy, an online price quote and booking system for transactional door-to-door freight between South Florida and Southeast U.S. markets – offering a unique price negotiation capability to customers. Additionally, FECR has launched the FEC Railway app, providing up to date information to customers, employees and communities. The app is now available on iTunes and Google Play app stores.